Frequently Asked Questions

You can find the nearest Drop Point using the RE-ZIP app, which will guide you to your nearest location. Go to “Map” and choose “Find nearest Drop Point”. 

Yes. You can only scan the QR code on the packaging once you are at a Drop Point that is registered in the RE-ZIP app.  

After scanning you can hand the RE-ZIP packaging over to the parcel shop employee.

If the scanner does not work try the following procedure:

First try to close and restart the app. If that does not work delete the app, and install it again. 

If you can scan, but get an errormessage: 
Take a photo of the QR-code on the RE-ZIP tag before you return the RE-ZIP packaging. E-mail the photo and information about where the packaging was purchased to RE-ZIP, and we will help you. 

Our e-mail address is in the bottom of this page.   

If the RE-ZIP app shows a Drop Point that is not there when you show up, this is due to close down of the Drop Point. You are very welcome to contact RE-ZIP so we can have it removed from the map. Thanks! We refer to trying one of the other nearby Drop Points on the map. 

There can be various reasons why you get this message.

First of all, you need to be at a Drop Point in order to scan. You cannot open the scanner, e.g. outside of the shop or at home.

If you are at the Drop Point and is still getting the message, check the following:

1)Check that your phone’s GPS is turned on, and set to show ‘exact location’.

2)Tap the ‘show route’ icon next to the name of the nearest Drop Point, at the bottom of the page. It may be that you simply have to stand a little differently to be able to scan.

If the above does not help you, take a picture of the QR-code on the RE-ZIP tag before returning. Send us the picture and information about where you bought the packaging. We would also like to know which Drop Point you have been to. The e-mail addres is at the bottom of this page.

If you want to return the product you received in a RE-ZIP, you must put the product back into the RE-ZIP and follow the webshop’s guidance for returns.

Important: when returning products to the webshop, make sure that you use the return label from the webshop. 
Do not scan the code on the RE-ZIP packaging in the RE-ZIP app before sending it. Also, make sure that the label on the packaging is not visible, otherwise the shipment will end up at our stock, and not at the webshop from which you have ordered your product.

If you want to exchange the product you received in a RE-ZIP, you must put the product back in to the RE-ZIP and follow the webshop’s guidance for exchanges.

Important: when exchanging products at the webshop, make sure that you use the return label from the webshop. Do not scan the code on the RE-ZIP packaging in the RE-ZIP app before sending it. Also, make sure that the label on the packaging is not visible, otherwise the shipment will end up at our stock, and not at the webshop from which you have ordered your product.

RE-ZIP is a return system for packaging that ensures that packaging is reused, and that benefits the environment. Our packaging is an option, you as a consumer get at the basket before checkout when buying through webshops.

By choosing RE-ZIP packaging you are a part of reducing single-use packaging and part of a greener future.

By choosing RE-ZIP you are contributing to a green transition. At the same time, you will get a voucher for the webshop which you are ordering from. So even though RE-ZIP packaging will cost you a little extra, you will always get a reward for your greener choice .

THANK YOU for taking care of the environment. 

RE-ZIP is like the Danish deposit system for bottles. Which is, packaging that can be reused several times by customers returning the packaging after usage, thereby enabling it to be reused again and again.

Our solution works like this: you can choose to get your order shipped in a RE-ZIP packaging for a small extra fee. In return you will get a voucher for your next buy at the same webshop.

Important! You will only receive your voucher once you return the RE-ZIP packaging at a RE-ZIP Drop Point. This return of the packaging is completely free of charge.

See more information here 

The RE-ZIP packaging is available at our partners, who provide the packaging on their webshop. RE-ZIP is offered in the basket before the payment.

If your favorite webshop does not provide RE-ZIP packaging, try to give them a heads up to let them know about our concept.

You simply return the packaging as usual, and we will come up with a creative retirement for the packaging. It has done a big difference and saved our planet from a lot of CO2.

Instructions for the folding technique are given on the packaging. If you just have done it once, then you have the technique.

You can also watch the instruction video by clicking the link below.

We do make a thorough cleaning and inspection of every packaging to make sure it is ready for the next travel.

We have tested our packaging and it is possible to use it for up to 10-30 shipments, depending on the specific packaging type. At 10 shipments our packaging has saved the environment for up to 84% CO2 compared to conventional packaging!

For more information look up our environment page