Frequently Asked Questions

1. 1. Fold the packaging as indicated and make sure that the attached RE-ZIP label is visible. You just leave the packaging label from the webshop on – the packaging will find its way back to our warehouse so that it can be used again and again.

1. 1. Find your nearest Drop Point. Use the RE-ZIP app’s map feature for this.

1. Once you reach the Drop Point, you use the RE-ZIP app to scan the QR code on the packaging, and it’s then ready to be shipped – completely free!

You can find the nearest Drop Point using the RE-ZIP app. Go to “Map” and choose “Find nearest Drop Point”. 

Yes. You can only scan the QR code on the packaging once you are at the Drop Point and are ready to send it off. This is  the last thing you need to do before sending it back to us.

If the scanner does not work, try the following procedure:

Use the scanner in the RE-ZIP app by pressing “Scan” in the menu box. Keep your phone still over the QR code for 10 seconds. If this does not work, try shutting down the app and restart the process. If it continues not to work, please contact RE-ZIP and we will help you find a solution.

If the RE-ZIP app shows a Drop Point that is not there, this is due to close down of the Drop Point. You are very welcome to contact RE-ZIP so we can have it removed from the map. Thanks! We refer to trying one of the other nearby Drop Points on the map. 

If you want to return the product you received in a RE-ZIP, you must put the product back in to the RE-ZIP and follow the webshops guidance for returns.

Important: when returning products to the webshop, make sure not to scan the QR code on the RE-ZIP packaging in the RE-ZIP app before sending it. Also, make sure that the label on the packaging is not pointing out, otherwise the shipment will end up at the RE-ZIP Hub, and not at the webshop from which you have ordered your product.

If you want to exchange the product you received in a RE-ZIP, you must put the product back in to the RE-ZIP and follow the webshop’s guidance for exchanges.

Important: when exchanging products at the webshop, make sure not to scan the QR code on the RE-ZIP packaging in the RE-ZIP app before sending it. Also, make sure that the label on the packaging is not pointing out, otherwise the shipment will end up at the RE-ZIP Hub, and not at the webshop from which you have ordered your product.

RE-ZIP is sustainable and reusable packaging which can be reused up to 10 times. Our packaging is an option, you as a consumer get at the basket before checkout when buying through webshops.

By choosing RE-ZIP packaging you are a part of reducing single-use packaging and part of a greener future.

By choosing RE-ZIP you are contributing to the green transition. At the same time, you will get a reward when you return the packaging. The reward will often be a voucher for the webshop which you are ordering from. So even though RE-ZIP packaging will cost you a little extra, you will always get a voucher.

THANK YOU for taking care of the environment. 

Our solution works like this: you can choose to get your order shipped in a RE-ZIP packaging for a small extra fee. In return you will get a voucher for your next buy at the same webshop.

Important! You will only receive your voucher once you return the RE-ZIP packaging. This return of the packaging is completely free of charge.

The RE-ZIP packaging is available at our partners, they provide the packaging at their webshop. RE-ZIP is offered in the basket before the payment.

If your favorite webshop does not provide RE-ZIP packaging, try to give them a heads up to let them know about our concept.

You simply return the packaging as usual, and we will come up with a creative retirement for the packaging. It has done a big difference and saved our planet for a lot of CO2.

Instructions for the folding technique are given on the packaging. If you just have done it once, then you have the technique.

You can also see a short video by clicking the link below

We do make a thorough cleaning and inspection of every packaging to make sure it is ready for the next travel.

We have tested our packaging and it is possible to use it for up to 10-30 shipments, depending on the specific packaging type. The packaging will save CO2 at the second circulation and at 10 shipments our packaging has saved the environment for up to 84% CO2 compared to conventional packaging!

For more information look up our environment page